Refund policy

**Refund & Return Policy**

Every Called by Name piece is printed and made to order just for you. Because of that, we don't accept returns or exchanges for change of mind or the wrong size. Please check the size guide on each product before ordering.

**Damaged, misprinted, or wrong items**
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund. Email us at **calledbyname001@gmail.com** within **14 days of delivery** with:
- Your order number
- A clear photo of the issue

**Lost packages**
If your order hasn't arrived within **14 days after the estimated delivery date**, email us with your order number and we'll look into it.

**Wrong address**
Please double-check your shipping address at checkout. If a package is returned because of an incorrect address, we can reship it, but the new shipping cost is on the customer.

**Cancellations**
Orders go into production quickly. If you need to cancel, email us right away. We can only cancel if your order hasn't started production yet.

**Refunds**
Approved refunds go back to your original payment method. Your bank may take a few business days to show it.

**Please don't mail items back without contacting us first.** Returns sent without approval can't be processed.

Questions? Email **calledbyname001@gmail.com**.